Patient Accounts Specialist
Risas Dental and Braces
Denver, CO, US
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At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members. 

 

We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivatedand detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude, and organizational talents.  


Responsibilities

  • Present and explain financial arrangements, monthly billing and collecting with patients 
  • Post payments, charge new accounts, and close out for the deposit   
  • Verify insurance benefits prior to all new patient exams 
  • Educate and encourage patient's commitment to long-term treatment 
  • Identify, address, and resolve any patient concerns 
  • Validate and/or obtain authorization for payment from patients  
  • Follow up with insurance companies regarding eligibility and payments  
  • Bill insurance within 24 hours of the start of treatment  
  • Close out the month and complete month-end reports  
  • Additional duties and responsibilities as assigned 


Qualifications

  • Bilingual in English and Spanish 
  • High School Diploma or GED equivalent 
  • Customer service experience over the phone a plus 
  • Knowledgeable of dental and medical terminology preferred 
  • Exceptional written and verbal communication abilities 
  • Excellent organizational skills and ability to multitask 
  • Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients 
  • Ability to think creatively, problem solve, and work independently 
  • Must have a growth mindset and the ability to adapt to change 
  • Ability to work within a team environment and lend support, as a team player, to team members as needed 

 

Benefits 

Risas Dental and Braces offers a comprehensive benefits package including  

  • 12-hour shifts, 3 days a week 
  • Medical and vision benefits  
  • Free dental services 
  • 401(k) with employer match 
  • Tuition reimbursement opportunities 
  • And many other ancillary benefits 

 

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.  

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