Description

Are you passionate about meeting new people and delivering exceptional customer service? The Clinical Information Clerk (CIC) role offers a unique opportunity to engage regularly with patients, families, and visitors, becoming the welcoming face of Lake of the Woods District Hospital (LWDH).

As a CIC, you will play a vital role in registering patients and guiding them through their visit to ensure a safe and efficient experience. You will also provide reception services and share essential information with patients and visitors. The CIC supports several clinics, including the Ambulatory Day Clinic, Respiratory Clinic, Internal Medicine Clinic, and Stroke Strategy.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. We cannot make any promises, but we will consider your qualifications and the potential you bring. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Pay in lieu of vacation and benefits provided
• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

• Grade 12 Diploma or equivalent
• Medical Terminology certification
• Previous experience in a medical office environment, other combinations of experience and/or education may be considered
• Knowledge of hospital terminology, office procedures and filing
• Excellent written and oral communication skills (grammar, punctuation, and style)
• Demonstrated positive interpersonal skills and ability to communicate effectively with the public both in person in person and by telephone
• Excellent keyboarding skills; minimum 35 wpm
• Ability to multi-task and work under pressure in a fast paced environment
• Understands and maintains confidentiality
• Ability to work in a team environment
• Physically capable of performing the essential duties including sitting for extended periods, light bending, lifting, pushing and pulling
• Reliable attendance record

Please apply through the online application process via https://lwdh.talentpoolbuilder.com/

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861 ext. 2393