Position Summary

Reporting to the Director of Food & Beverage the Assistant Manager will be the supporting on-floor leader responsible for overseeing the front of house daily operations of all Restaurant outlets and events at Muskoka Bay Resort.  This includes ensuring high standards of service, quality, and guest satisfaction while leading the time, maintaining inventory and controls, and implementing strategies to achieve business goals.

Duties & Responsibilities:

• Supervise restaurant operations/banquet to ensure friendly, courteous and efficient service
• Participates in new staff orientation, provides initial on-the-job training with ongoing follow up to ensure service standards are met for the particular area.
• Supports the F&B Director with recruiting, coaching and mentoring staff to highest level of standards
• Assists in developing opening and closing procedures ensuring duties are being completed daily.
• Assists team whenever necessary, maintain a presence on the floor during shift
• Liaise with guests, convenors, conference services to ensure best guest/group experience
• Ensure accurate billing process for all servers you supervise.
• Consistently inspects banquet and restaurant areas to ensure areas are properly maintained
• Ensures the well-being of our guests and team members by being proactive to avoid potential hazards, ensure they are reported and follow up to ensure hazards have been eliminated.
• Comfortable making decisions and develops recommendations for effective problem solving.
• Attends to any guest concerns - comments to ensure the guest needs are met, follows-up with team members and root-causes are reviewed to minimize reoccurrence
• Adheres to all hotel liquor and food regulations.
• Attend monthly F & B management meetings including daily operational meetings and preconference meetings if required.
• Acts as a support to F&B Director on administration duties regarding budget, payroll, food and beverage cost of good reports, forecasting and purchase orders.

Skills, Abilities & Attributes

• Guest oriented with a sincere, helpful, caring and friendly personality.
• Able to influence other members of the F & B team by demonstrating proper work ethics, service standards, using coaching skills to effectively motivate staff thus improving guest service.
• Able to take initiative within given guidelines.
• Pays precise attention to detail, order and cleanliness.
• Has high energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others.
• Has effective communication skills (verbal, listening, writing)
• Proven ability of working well with others.
• Effective communication skills (verbal, listening, writing).
• Demonstrated ability to adapt to change, modify and understand logistical challenges to ensure best guest experience and outcome.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Possesses coaching skills and is able to influence team members toward the F & B departmental goals.
• Possesses a strong desire to continually improve processes for better guest & financial results.
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary maintaining composure and objectivity.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require.
• Able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, otherwise move objects.

Education & Experience

• 3-4 years of previous leadership experience required.
• Previous experience and proficiency with POS systems
• Experience in a hotel / resort supervising a restaurant or related field required.
• College diploma, or post secondary education, in hospitality or related field an asset.
• An intermediate level of competency in all Microsoft office components an asset.
• Experience with restaurant reservation system an asset.
• Smart Serve certificate required.

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.