Ecommerce Manager - Hybrid role

This position can be based out of Toronto/Vancouver.

We are seeking a motivated, ambitious B2B Ecommerce Manager to join our growing team. Convoy Supply is developing a new customer portal and online ordering system, as well as updating and re-platforming our company website. The chosen candidate will be in on the ground floor of developing and driving the performance of Convoy’s products on this new channel. You will demonstrate high energy, dedication, and passion for ecommerce, and be able to thrive in a fast-moving, complex environment.

You will partner with Convoy’s digital marketing, sales, operations, and technical teams to align on the best customer experience strategy for creating a seamless customer journey. You will draw insights from web analytics combined with previous online ordering expertise to help grow sales on the platform.

As an Ecommerce Manager, you will create and implement strategies to drive online transactions. You are energetic, collaborative, and results oriented. You are tech-savvy with strong business acumen and can effectively manage multiple projects.

Responsibilities

• Work with internal and external stakeholders to adapt our global partner’s platform to develop an outstanding customer portal
• Work with internal and external stakeholders to re-platform convoy-supply.com to the Magento CMS
• Create data-driven strategies, incorporating emerging trends, competitor services, and all available analytics, to deliver top performance and achieve KPIs
• Develop best practices for creation and maintenance of online content
• Collaborate with the digital marketing team on creative marketing initiatives to drive traffic and conversions
• Support the adaptation of order fulfillment policies and procedures considering online needs
• Measure order fulfillment and customer satisfaction
• Support the sales and operations teams in ensuring an excellent customer shopping experience
• Work closely with internal stakeholders on content that will be shared across ecommerce and associated platforms

Soft Skills Required

• Minimum 3 to 5 years’ experience in a similar role
• Bachelor’s degree in marketing, Ecommerce, IT or related field
• Proven track record of driving traffic and conversions through online channels
• Excellent understanding of UI, UX, customer flow, and web analytics
• Experience in integrating an online portal with an ERP
• Outstanding analytical ability with capability to transform online KPI CX data into actionable insights
• Knowledge of CMS (ideally Magento), PIM (Akeneo), and DAM (Bynder) platforms
• Excels in planning, organization, and prioritization of work, including the ability to work to tight deadlines while coordinating multiple projects
• Able to analyze requests and explain processes
• Strong skills in Office, particularly Excel
• Models our corporate values of integrity, commitment, respect, teamwork, and leadership
• Excellent written and oral communication skills (English)

Nice to have

• Experience in an international context
• French language skills (written and oral)
• Working knowledge of HTML, CSS, and JavaScript
• Familiarity with digital marketing concepts such as SEO, PPC, attribution modelling, and A/B testing

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short and long term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview