We are the Maritimes' only John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Service Manager at our Woodstock, NB location.
Purpose:
As a leader of service operations, the Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities:
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Act as the main point of contact for both customers and sales department when scheduling repairs, creating quotes, and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing, and development of training plans for all service department staff
Requirements:
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- Ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
What We Offer:
- Full-time employment
- Opportunity for advancement within a progressive organization
- Competitive compensation package which includes salary
- Family health benefits
- Company pension plan
- Boot and tool allowance
- We are now offering a personal finance training program through Enriched Academy for all our employees
Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!