Customer Service and Sales Coordinator
Langley, BC, Canada
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We are currently looking for Customer Service and Sales Coordinator who will provide primary support to the Automotive Division by playing a major role in sales and administration support for the branch. They will work closely with the Operations Manager to ensure a high level of customer service to their customers.

 

Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader?

 

Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work as a Customer Service and Sales Coordinator?

 

Duties & Responsibilities

  • Ensure a high level of support and customer service to customers by working in the role of liaison between the Sales and Operations Teams, as well as customers
  • Respond to customer inquiries and concerns in a timely manner and keeping customers informed of the status of their transactions
  • Organize and maintain all aspects of order processing for both local and national account customers
  • Work with Sales / Service Coordinators at Head Office to ensure all orders/transfers are completed and invoiced in a timely manner, to ensure customer service levels are maintained
  • Ensure all used battery pick-up requests, Bill of Ladings are printed and carrier arrangements are made
  • Accurately process all purchases and sales, including all required documentation to meet Company and legislative requirements
  • Actively participating in physical inventories and recording results.
  • Ensure effective and efficient support of, and administration for, the branch
  • Assist in Health & Safety initiatives and administration

Experience, Skills & Competencies

  • 3+ years’ experience in a similar role.
  • Ability to maintain a positive and professional demeanor at all times
  • Exceptional telephone manner and verbal and written communication skills
  • Strong customer service orientation with strong follow-through to update customers with status updates, as needed
  • Ability to work with a sense of urgency when dealing with customer (internal and external) requests
  • Experience with Microsoft Office - Outlook, Word, Excel
  • SAP experience is an asset
  • Ability to trouble shoot, identify and resolve issues in a timely manner
  • Calm under pressure, during problem-solving
  • Superior attention to detail, organization, multi-tasking and prioritizing skills
  • Warehouse or related experience
  • Automotive or Industrial battery experience an asset

The company is dedicated to recognizing and rewarding our employees by offering:

  • Job Related Training
  • Annual Performance Appraisals
  • Tuition Reimbursement
  • Excellent Company Paid Benefit Program including Employee Assistance Program and Best Doctors
  • Opportunities for Advancement
  • Profit Sharing and Deferred Profit Sharing (retirement) program

Monday thru Friday 8am-4:30pm

This opportunity WON’T last long, so apply TODAY!

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