Customer Service /dispatch associate needed in Mississauga

We are one of Canada’s industry leaders in mobile storage. We are  in need of a Customer Service Associate  for our Mississauga location. This entry level role provides order entry support to drivers and repair crews, as well as answers customer inquiries via phone, e-mail.

Responsibilities:

• Timely and accurate entry of customer delivery and repairs
• Guide customers through the delivery and/or repair process via phone, e-mail and to ensure complete and accurate orders and optimum customer satisfaction
• Respond to customer inquiries and issues, mediate and alleviate escalations by providing detailed explanations in a professional manner.
• Dispatch drivers
• Dispatch repair crews
• Input and process orders into our system
• Create and file contracts and supplier information
• Update via excel unit repairs, location, availability, and condition

Requirements:

• 2-3 years’ experience in a customer service role
• Verbal and written communication skills, highly organized and thorough
• High technical competence, including MS Outlook, Word, Excel
• Ability to work with map software/websites
• Exceptional customer service skills, high level of customer service commitment
• Strong ability to learn new systems and good multi-tasking skills
• Energetic, positive and able to work both independently and in a team
• Fast and accurate data entry skills
• Must be a positive minded, self-motivated individual
• Strong analytical and problem solving skills

Compensation:

• Salary: 40-55k per year  commensurate with experience

Please Apply today!