Our company a leader in trailer rental, leasing and maintenance solutions is currently hiring a motivated Bilingual Service Coordinator for our Brampton, ON location.
As the Service Call Coordinator, you will answer and dispatch technicians (internal and third party) for customers’ on-site and over the road repairs, in a timely and friendly manner.
Why Should You Work for Us?
- Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D,
- STD/LTD, Life Insurance)
- Above average industry wage rates
- Great work life balance
- Safety Boot Allowance
- Year-round work
- Weekend and Over time work available
- Stable career
- Family environment and company culture
- New RRSP program
Essential Duties and Responsibilities:
- Receive customers’ service requests via telephone or e-mail
- Dispatch technician(s) or third-party service provider(s)
- Dispatch service calls (This can be either on-site at a customer’s yard, or over the road)
- Follow up with service provider(s)
- Assist customers with their service inquiries (i.e., maintenance history, requests for safety certificates etc.)
- Shunt requests
- Ensure “Service Board” is accurately, including, but not limited to:
- Initializing Service Calls
- ETA
- Arrival times
- Completion times
Responsibilities and Authority Specifically Related to Quality:
- This position is responsible for ensuring that all quality forms documents are properly maintained and kept current at all times.
Qualifications and Requirements:
- Diploma/Certificate from two-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents / invoices, policies, instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or fellow employees.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Bilingual in French and English
Work Environment:
- Fast pace environment with frequent interruptions. The noise level is low to moderate.
About us
We rent, lease and service trailers. We also help manage trailer fleets. Long story short: if what you need involves trailers, there is a very good chance that we can help you.
If you are interested in being considered as a candidate for this position, please submit your resume.