Bilingual Service Coordinator (French & English)
Trailcon Leasing Inc.
Brampton, ON, Canada
Apply to this Job

Our company a leader in trailer rental, leasing and maintenance solutions is currently hiring a motivated Bilingual Service Coordinator for our Brampton, ON location.

As the Service Call Coordinator, you will answer and dispatch technicians (internal and third party) for customers’ on-site and over the road repairs, in a timely and friendly manner.

Why Should You Work for Us?

  • Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D,
  • STD/LTD, Life Insurance)
  • Above average industry wage rates
  • Great work life balance
  • Safety Boot Allowance
  • Year-round work
  • Weekend and Over time work available
  • Stable career
  • Family environment and company culture
  • New RRSP program

Essential Duties and Responsibilities:

  • Receive customers’ service requests via telephone or e-mail
  • Dispatch technician(s) or third-party service provider(s)
  • Dispatch service calls (This can be either on-site at a customer’s yard, or over the road)
  • Follow up with service provider(s)
  • Assist customers with their service inquiries (i.e., maintenance history, requests for safety certificates etc.)
  • Shunt requests
  • Ensure “Service Board” is accurately, including, but not limited to:
  • Initializing Service Calls
  • ETA
  • Arrival times
  • Completion times

Responsibilities and Authority Specifically Related to Quality:

  • This position is responsible for ensuring that all quality forms documents are properly maintained and kept current at all times.

Qualifications and Requirements:

  • Diploma/Certificate from two-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents / invoices, policies, instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or fellow employees.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Bilingual in French and English

Work Environment:

  • Fast pace environment with frequent interruptions. The noise level is low to moderate.

About us

We rent, lease and service trailers. We also help manage trailer fleets. Long story short: if what you need involves trailers, there is a very good chance that we can help you.

If you are interested in being considered as a candidate for this position, please submit your resume.

Apply to this Job