Our team is growing!

We are your Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a dedicated person to fill the role of Golf Aftermarket Support Specialist at our Halifax, NS location.

Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Purpose:

Main support for Green Diamond's golf business (NS/PEI/NB), aiding clients in ordering, and supplying of John Deere and other short line parts. Communicate with course Superintendents and Technicians to advise on parts required for repairs and providing technical support on repairs and warranty submission for Golf Equipment.

Responsibilities:

• Answering the dedicated golf parts phone line/email and promptly responding to customer requests

• Providing advice on ordering and stocking of golf parts based on equipment needs

• Contact Green Diamond golf customers in offseason regarding parts and inspection needs

• Exploratory calls with potential golf customers regarding future needs and upcoming promotions

• Field internal and external customer inquires to the Service Department.

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

• Maintains the service library with current information under the direct supervision of the Service manager

• Maintains Service Dept filing and records

• Updates customer profiles using equipment, hours, or other information from the customers workorder

• May process warranty and/or product improvement claims

• Works with other departments as directed by the service manager

• Promotes and sells products and/or services to meet customers needs

• Records all sales and/or counter transactions that occur. Process all parts orders in full when parts leave with customer or are shipped.

• Supplies Service Techs with Parts as required

Requirements:

• Experience with golf equipment (operation, mechanical requirements, etc.) considered an asset

• Strong written and verbal communication skills

• Experience managing phone (voicemail) and email accounts

• Basic Data entry/keyboarding skills

• Basic parts and machinery knowledge

• Ability to work in a team environment

What We Offer:

We offer full time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

Please submit your resume today!