Position:  Porter

Job Summary:  Reporting to the Director of Rooms, the Porter will be responsible, primarily, for the following: welcoming our guests in the hotel, assists arriving and departing guests in a highly professional manner, handles luggage and bags, transport guests to/from recreation areas in a safe and timely manner.  

Hours of Work: Full time and Part Time positions available with days and hours of work subject to business volumes

Essential Duties & Responsibilities:

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Assisting in delivering Special Delivery Items to all Hotel, Loft, and Villa Units
• Handles all luggage, baggage, packages, etc. carefully and safely
• Rooms arriving guests and assists guests who are checking per Hotel standards
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with Loews Hotels Star Service standards
• Becomes familiar with guests’ names and acknowledges guests by name
• Provides guests with Hotel and surrounding area information and travel directions
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Transports guests to/from recreation areas in a safe and timely manner.
• Maintain the orderliness and cleanliness of the Front Desk and Heart of House. Monitor the neatness of the lobby.
• Perform other reasonable job duties as requested by Supervisors which may include Off-Season tasks.

Tasks as follows for Off-Season:

• Assisting Garbage removement from Garbage Closets
• Maintaining the Cleanliness of All Common Spaces
• Maintaining the Cleanliness of All Outside Common Spaces 

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the resort’s standard service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to all guest requests and work orders.

Qualifications

• Have minimum of (3) years of driving experience with a valid G Driver’s License
• Flexibility with working overnight shifts on weekdays, weekends, and holidays.
• Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
• Previous Hotel experience is ideal
• Excellent interpersonal skills/Customer focused and detail oriented.
• Organizational skills, ability to multi-task with strong analytical and problem solving skills.
• Professionalism and reliability.
• Excellent communications skills
• Excellent attention to detail
• Knowledge of computers and cash handling experience an asset
• Professional attitude and appearance
• Must be a team player

Experience

•   Guest Services/ Porter/ Bellman :1 year (preferred)
•    Customer service: 2 years (preferred)

Job Type:         Full-time & Part Time, Seasonal

Schedule:        8 hour shift

Muskoka Bay Resort is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact Human Resources. Must be eligible to work in Canada.