Credit & Collections Representative

Life is short; do you want to work somewhere awesome; make us the key to your career! Are you seeking an empowering workplace that allows you to:

• Develop a career track,
• Leverage your current skills while developing new skills,
• Work with an incredible team of people and to work independently?

Founded in 1972, Convoy Supply provides roofing, siding and insulation, servicing residential and commercial professional contractors operating in the USA and Canada.

We are currently recruiting for a Credit & Collections Representative to join our team to work out of our Kent, WA location. If you embrace credit granting and collections, are detail oriented, a great communicator and can adapt to frequently changing priorities and workloads, you have come to the right place!  The successful candidate will have the ability to identify problems and offer flexible solutions to the benefit of both the customer and the company.  

Duties and responsibilities

• Analyse new credit applications, which will include credit investigations and limit recommendations
• Monitor and adjust credit limits for existing customer base as needed
• Determine when additional security is required to mitigate risk
• Make collection calls to follow up on past-due or exceeding credit limit customers
• Work closely with the Cash Application Dept. to accurately process payments as well as communicate with customers on the various payment platforms available to them
• Meet Company and Department goals to ensure the portfolio maintains a high level of success
• Provide a professional, courteous customer service experience to our internal & external customers
• Communicate frequently with internal partners to aid in dispute resolution, account concerns, etc.
• Complete account reconciliations as needed
• Prepare monthly aging report and concern reports within established timelines.

Strengths & Skill Set

• Think independently as well as work with a team
• Ability to nurture and develop relationships
• Must understand basic accounting principles and be comfortable working with numbers
• Professional demeanor and appearance
• Clear verbal and written language skills
• Goal orientated
• Proactive problem solver
• Able to adapt to changing priorities

• Flourishes in a high-volume atmosphere

Experience and Qualifications

• 3-5 years in a credit granting role
• College certificate or diploma – Business related (Finance, Accounting, Administration) desired
• Microsoft Office proficient
• Previous construction credit experience preferred
• Familiarity with construction/collection laws preferred
• Ability to work flexible hours